How bad is your tech support?
by admin on Apr.16, 2007, under Hosting
Had a fun time of the weekend with one of our Co-Hosting providers. We have had two servers with them forever and they are completely hosted by them so it isn’t our hardware. We have had problems with their tech support in the past but lately we haven’t had any problems and they are dirt cheap.
Well this weekend we had both of our servers, which run the same content and are supposed to be redundant to each other, go down. They didn’t go down for a couple minutes or a couple hours but about 36 hours. I put in a total of 10 calls to their support line, out of the 10 calls I got through to a tech once.
Every time you call and don’t get through to someone they dump you to voicemail, there is no choice to stay on the line and wait. When you do leave a message they will not get back to you. In the past basically I have left a voicemail for them and a couple hours later things get fixed and you never hear a reason why or hear back at all. There comes a tipping point where cheap can no longer overcome the terrible support.
I don’t understand why it is so hard to either call me with a status update or at least a resolution and cause of the problem. If you can’t call me them email I left them both.
Hosting Provider is HiVelocity, be afraid very afraid of trusting your website with them.
